At Numen Wellness, your order is shipped in a plain box. Each product is securely and carefully packed to ensure it reaches you in perfect condition. We prioritize your privacy, so all packaging is completely discreet, displaying only your address and ours. Your privacy and satisfaction are important to us.

Sometimes, our manufacturers may discontinue or update the design of a product listed on our website. In such instances, we might substitute it with a similar item of equal or greater value. Rest assured, all substitutions are covered by our 100% customer satisfaction guarantee.

Yes, for all orders totaling over $400, a signature is automatically required, regardless of the chosen shipping method. NumenWellness may also request a signature if a product or order is being reshipped to you. Additionally, UPS mandates a signature for shipments exceeding $250 and for all reshipped items or orders.

Orders are typically processed and shipped from our warehouse within one (1) business day, regardless of the shipping option selected. Once your order has been shipped, the estimated arrival time will vary based on the shipping method you choose and UPS shipping policies.

Yes, a customer service representative can make changes to your order before shipping. Please contact us and we will be happy to help you.

Once you place an order on NumenWellness.com, we'll keep you updated via email. You'll receive a tracking number via email as soon as your item ships, allowing you to monitor its progress.

Please check your spam and junk mail folders for missing emails. You will not receive
a tracking number if you entered an incorrect email address at checkout.

We do not sell items that are out of stock. If we are unable to fulfill any part
of your order, your credit card will be refunded for the unshipped portion. We
do not accept pre-orders for items that are out of stock. You will need to
re-order any items you still want to receive once they are back in stock.

No, we do not accept returns for items that are out of stock. If you have any concerns about your order, please contact our customer service team for assistance.

At Numen Wellness, safeguarding your credit card information and personal data is our top priority. Our technical support team implements rigorous security measures to protect against hacking and ensure your safety. For more details on our security efforts, you can visit our Privacy and Security page.

No, Numen Wellness  respects your privacy and is committed to keeping your personal information confidential. We do not sell, distribute, or rent your personal information to third parties without your permission, except when required by law. For more details, please refer to our Privacy Policy.

No, Numen Wellness does not send promotional materials or catalogs to your home or office. The information you provide at checkout is used solely to process your current order.

Special orders or requests for products not listed on our website will not be accepted.

We do not sell NumenWellness gift cards online.